Terms & Conditions

TERMS AND CONDITIONS OF SALE

Noventra Tech LTD

Platform: www.lootnex.com

Effective Date: 2nd of July 2026

Last Updated: 2nd of July 2026

These Terms and Conditions of Sale ("Terms") govern the purchase of digital items through the platform operated by Noventra Tech LTD ("we", "us", or "the Company") at lootnex.com (the "Platform"). By placing an order on the Platform, you agree to be bound by these Terms in their entirety. Please read them carefully before making a purchase.

We reserve the right to amend these Terms at any time. The version in force at the time of your order will apply to that purchase. Continued use of the Platform following any amendment constitutes your acceptance of the updated Terms.

1. ABOUT THE PLATFORM

Noventra Tech LTD operates a direct-to-consumer digital platform for the purchase of CS2 in-game items. All items are sourced exclusively from an authorized supplier or a platform’s user and delivered directly to the buyer’s Steam account via Steam’s official trade offer system. The platform does not facilitate transactions between individual users and does not operate a peer-to-peer selling model.

2. ELIGIBILITY

By placing an order, you confirm that you:

Are at least 18 years of age.
Hold a valid and active Steam account in good standing, not subject to any trade ban or restriction imposed by Valve Corporation.
Are not located in, a resident of, or accessing the Platform from a jurisdiction listed in Section 12 (Prohibited Jurisdictions) of these Terms.
Are not listed on any international sanctions watchlist, including the UN Consolidated List, EU Financial Sanctions Registry, US OFAC SDN List, or UK OFSI Consolidated List.
Are acting on your own behalf and not on behalf of any sanctioned entity or individual.

3. ORDERS AND ACCEPTANCE

All orders placed through the Platform constitute an offer to purchase the selected item at the displayed price. An order is accepted and a binding contract is formed upon the Company’s confirmation of payment.
The Company reserves the right to decline or cancel any order at its sole discretion, including where: the item is no longer available from the supplier; the transaction is flagged by the Platform’s fraud or compliance systems; or the buyer is identified as being located in a prohibited jurisdiction.
Where an order is cancelled by the Company following payment, a full refund will be issued to the buyer’s original payment method within a reasonable timeframe.
Order confirmations are sent to the email address associated with the buyer’s account. It is the buyer’s responsibility to ensure that contact details are accurate and up to date.

4. PRICING

All prices displayed on the Platform are shown inclusive of any applicable taxes unless otherwise stated. Prices are set by the Company and may be updated at any time without prior notice.
The price applicable to an order is the price displayed at the time the order is placed. Price changes occurring after an order has been confirmed will not affect that order.
The Company does not guarantee price parity across different currencies or at different times. Prices displayed in different currencies may vary due to exchange rate fluctuations and currency conversion fees applied by the payment processor.
The Company reserves the right to correct any pricing errors displayed on the Platform. Where a pricing error affects a confirmed order, the Company will notify the buyer and offer the option to proceed at the correct price or receive a full refund.

5. ACCEPTED CURRENCIES

The Platform accepts payment in the following currencies:

Currency	Code
Australian Dollar	AUD
Euro	EUR
US Dollar	USD
Canadian Dollar	CAD
Swiss Franc	CHF
Polish Zloty	PLN
Hungarian Forint	HUF
Danish Krone	DKK

The currency available to you at checkout is determined by your location and the settings of the Platform. The Company does not accept payment in any currency not listed above. All refunds are issued in the same currency as the original payment.

6. PAYMENT

Payment is accepted by card (debit and credit), Apple Pay, and Google Pay. All payment transactions are processed by our authorized third-party payment service provider, which is certified as compliant with the Payment Card Industry Data Security Standard (PCI DSS).
Noventra Tech LTD does not store, process, or transmit raw cardholder data. Card details are handled exclusively within the payment provider’s secure environment.
All card payments are subject to 3D Secure (3DS) authentication to verify the cardholder’s identity and reduce the risk of unauthorized transactions. The Company reserves the right to decline any transaction that fails 3DS verification.
Payment must be received in full before an order is processed. Where a payment is declined or fails, no order will be created and no item will be reserved or dispatched.
The Company reserves the right to apply additional verification checks to transactions identified as high-risk. Such checks may result in a delay in order processing. The buyer will be notified where additional verification is required.

7. PLATFORM PAYOUTS & SELL FUNCTION

Payment Processing. All transactions are handled exclusively by certified third-party processors compliant with PCI DSS standards. The Company functions solely as an intermediary and at no point collects, stores, or retains user funds.
Item Listings. All submitted listings undergo a compliance review prior to publication. Items must be categorized correctly — non-compliant or high-risk submissions may be declined at the platform's discretion without prior notification.
Payout Methods. Sellers may receive funds via Visa or Mastercard debit cards, as well as through Google Pay or Apple Pay.
Transaction Monitoring. The platform continuously monitors all activity for fraudulent behaviour, chargeback risk, and regulatory violations. Payouts may be suspended or permanently cancelled upon detection of suspicious activity.
Payout Timeframes. Following successful item delivery and verification, payouts are generally completed within 3 to 7 business days.
Inventory Management. Listed items remain under the seller's ownership until a transaction is finalised. Failure to complete the item transfer in accordance with platform instructions may lead to account-level restrictions.
Payout Thresholds. Withdrawal requests are subject to a minimum amount of €10 and a maximum of €5,000 per transaction.
Seller Verification. Accurate payout information must be provided at all times. The platform reserves the right to conduct identity or compliance checks prior to releasing funds.
Commission. A platform fee of 10% is deducted from the proceeds of every completed sale.

8. DELIVERY POLICY

Delivery Method: Purchased items are delivered exclusively via Steam’s official trade offer system. Upon payment confirmation, the Company procures the item from its authorized supplier into the Platform’s Steam account and sends a Steam trade offer directly to the buyer’s registered Steam account.
Delivery Timeframe: The maximum delivery window is 14 days from the point of payment confirmation. The Company will endeavour to complete delivery as promptly as possible. Buyers are notified by email when their item is available to collect via Steam.
Delivery Cost: Delivery is provided free of charge. No shipping or handling fees are applied to any order.
Delivery Confirmation: Delivery is deemed complete upon the buyer’s acceptance of the Steam trade offer. The acceptance event is automatically logged by the Platform with a timestamp and trade reference ID.
Failed Delivery: Where delivery has not been confirmed within 14 days of payment, the buyer is entitled to raise a dispute in accordance with Section 10 of these Terms and will be eligible for a full refund upon investigation.
Steam Requirements: It is the buyer’s responsibility to ensure that their Steam account is active, in good standing, and capable of receiving trade offers at the time of purchase. The Company shall not be liable for delivery failures arising from trade restrictions, privacy settings, or other limitations on the buyer’s Steam account.

9. CANCELLATION AND TERMINATION

Cancellation by the Buyer: As the Platform sells digital goods that are fulfilled via Steam trade offer, orders may only be cancelled prior to the dispatch of the Steam trade offer. Once a trade offer has been sent to the buyer’s Steam account, the order cannot be cancelled. Buyers wishing to cancel an order before dispatch must contact info@lootnex.com as soon as possible.
Cancellation by the Company: The Company reserves the right to cancel any order at any time prior to delivery where: the item is no longer available; a compliance or fraud concern is identified; or the buyer is found to be ineligible under these Terms. In all such cases, a full refund will be issued.
Account Termination: The Company reserves the right to suspend or permanently terminate a buyer’s access to the Platform at any time where the buyer is found to be in breach of these Terms, applicable law, or any other Platform policy. Any pending orders associated with a terminated account will be cancelled and refunded at the Company’s discretion.
Consequences of Non-Payment: Where a payment fails or is subsequently reversed, the associated order will be cancelled immediately. The Company reserves the right to suspend the buyer’s account pending investigation where non-payment is associated with fraudulent activity or chargeback abuse.
Consequences of Non-Delivery: Where the Company fails to deliver an item within the maximum 14-day window through no fault of the buyer, the buyer will receive a full refund to their original payment method. The Company’s liability in such circumstances is limited to the value of the undelivered order.

10. DISPUTES AND CHARGEBACKS

Buyers who experience an issue with their order — including non-delivery, incorrect item delivery, or item condition discrepancies — should contact the Company’s support team at info@lootnex.com in the first instance.
The Company will investigate all disputes and aim to provide a resolution within 21 business days.
For each transaction, the Company retains the following evidence: admin panel records showing order and delivery status; the transaction invoice; and the delivery confirmation email sent to the buyer confirming that the item is available to collect via Steam.
In the event of a chargeback initiated by the buyer, the Company will investigate all evidence. Buyers who initiate chargebacks in bad faith following successful delivery may be permanently suspended from the Platform.

11. REFUNDS

Refunds are issued to the buyer’s original payment method in the currency of the original transaction. The Company does not issue refunds in alternative currencies or via alternative payment methods.
Refunds will be processed within a reasonable timeframe following the Company’s approval of the relevant request. Processing times are subject to the buyer’s card issuer or payment provider and are outside the Company’s control.
Refunds will be issued in the following circumstances:
1. The order was cancelled by the Company prior to delivery.
2. The item was not delivered within the 14-day maximum delivery window.
3. The item delivered does not match the listing description and the Company is unable to provide a replacement.
4. A dispute is resolved in the buyer’s favor following investigation.
Refunds will not be issued where delivery has been confirmed via Steam trade offer acceptance, except where the item delivered is materially different from the listing description.

12. COMPLIANCE WITH VALVE AND STEAM POLICIES

The Platform operates in full compliance with Valve Corporation’s Steam Subscriber Agreement and all applicable Steam trading policies. All item transfers are executed through Steam’s official trade offer system. The Company does not facilitate any activity that circumvents Steam’s trading restrictions or violates Valve’s terms of service. Buyers are required to comply with Valve’s applicable terms when receiving and accepting trade offers.

13. LIMITATION OF LIABILITY

The Company’s total aggregate liability to the buyer in connection with any claim arising under or in relation to these Terms shall not exceed the value of the order directly giving rise to the claim.
The Company shall not be liable for any indirect, consequential, or special loss, including loss of profits, loss of data, or loss of anticipated savings, arising from the use of or inability to use the Platform.
The Company shall not be liable for any delay or failure in performance arising from events beyond its reasonable control, including Steam API unavailability, Valve policy changes, payment processor outages, or force majeure events.
Nothing in these Terms limits or excludes the Company’s liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

14. GOVERNING LAW AND JURISDICTION

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from the remaining Terms, which shall continue in full force and effect.

Restricted Territories.

The platform's services are unavailable in the following jurisdictions: Aland Islands, Brunei Darussalam, China, Faroe Islands, Georgia, Gibraltar, Greenland, Guernsey, India, Japan, Jersey, Kazakhstan, North Korea, Kosovo, Kyrgyzstan, Macao, Malta, Monaco, Montenegro, San Marino, Svalbard and Jan Mayen, Taiwan, Uruguay, Afghanistan, Albania, Algeria, American Samoa, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Aruba, Azerbaijan, Bahamas, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Caribbean Netherlands, Bosnia and Herzegovina, Botswana, Bouvet Island, British Indian Ocean Territory, Burkina Faso, Burundi, Cambodia, Cameroon, Cabo Verde, Cayman Islands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Republic of the Congo, Democratic Republic of the Congo, Cook Islands, Costa Rica, Côte d'Ivoire, Cuba, Curaçao, Djibouti, Dominica, Dominican Republic, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Vatican City, Honduras, Iran, Iraq, Isle of Man, Jamaica, Jordan, Kenya, Kiribati, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Lithuania, North Macedonia, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, New Caledonia, Nicaragua, Niger, Norfolk Island, Northern Mariana Islands, Oman, Palau, Palestine, Panama, Papua New Guinea, Pitcairn Islands, Puerto Rico, Réunion, Russia, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Singapore, Sint Maarten, Solomon Islands, Somalia, South Georgia and the South Sandwich Islands, South Sudan, Sudan, Suriname, Eswatini, Sweden, Syria, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Kingdom, United States, United States Minor Outlying Islands, Vanuatu, Venezuela, British Virgin Islands, U.S. Virgin Islands, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe

15. GENERAL PROVISIONS

Entire Agreement: These Terms, together with the Privacy Policy, Cookie Policy, and any other policies incorporated by reference, constitute the entire agreement between the buyer and the Company in relation to the purchase of items on the Platform.
Waiver: Failure by the Company to enforce any provision of these Terms shall not constitute a waiver of the right to enforce that provision in the future.
Assignment: The buyer may not assign or transfer any rights or obligations under these Terms without the prior written consent of the Company. The Company may assign its rights and obligations under these Terms at any time.
Contact: For any queries relating to these Terms, please contact us at info@lootnex.com